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FAQs

• Are there any exclusive benefits of buying online?

  Buying online is the smartest way to purchase a vehicle. This is the most transparent, direct and quick way to get all the information for owing your SUV. You can explore all Mahindra vehicles and get a test drive at home. We have also lined up the best offers in Finance, Insurance and Instant exchange rate along with delivery @your doorstep. There are exclusive online offers but these keep changing from time to time.

• Am I buying directly from Mahindra or is the dealer still involved?

  You are buying from a Mahindra dealer of your choice. We have created a robust & seamless brochure that allows you to complete all steps involved in buying a Mahindra vehicle from the comfort of your home.

• Can I take a Test Drive of the vehicle before buying it from Own-Online?

  We understand the importance of test driving & experiencing a vehicle before purchase. You can book a test drive for any Mahindra personal vehicle on www.mahindrasyouv.com at a time & place of your convenience, and get a detailed demo of the vehicle by a trained sales consultant from an authorised Mahindra dealership.

• How can I be sure of the quality of the delivered vehicle?

  Mahindra’s entire network of 270+ dealers & 900 touch points is integrated with Own-Online platform. Vehicles purchased through Own-Online are delivered through your chosen Mahindra dealer and follow the same protocol & checks that apply to delivery at dealership.

• What about warranty & service? How will it be honoured?

  Mahindra vehicles have the same warranty & service benefits, irrespective of the channel of purchase. Customers can avail warranty & service at any of Mahindra’s 900+ service points across the country.

• Is it mandatory to perform all steps like finance, insurance and exchange online while buying a vehicle?

  No, these are optional features available to complete the buying of vehicle online. User can choose to avail any of these features online basis their requirement.

• How much do I have to pay online?

  Only booking amount of the vehicle needs to be paid online, it varies from INR 5,000 to INR 50,000 depending on the model selected. It will show on the booking summary page before payment begins.

• Who is responsible for the delivery & registration of my vehicle?

  Our dealer partner selected by you will provide all support towards smooth delivery of your vehicle.

• Is the booking amount refundable ?

  Yes, you can cancel and get refund of your booking amount online before the invoicing stage. After invoicing stage, request you to contact your selected dealer partner for any cancellation requests.

• What is a Mahindra First Choice Instant Cash Offer?

  Mahindra First Choice Instant Cash Offer (ICO) is a real offer of a specific amount for exchange of an old vehicle towards the payment for a new car. The Offer is valid for 5 days and can be redeemed during business hours at any participating dealer, pending inspection. It is based on specific elements of the consumer’s car (age, dents etc) and local factors like market demand.